Rhea Mocorro – Siblings International Business Solutions (SIBS)

8 Contact Center Agents Myth When Working in a Contact Center

Rhea Mocorro — Tue, 04 Oct 2016 01:32:35 +0000

Contact center myths have been circulating not only in the workplace but also in the Internet. These myths even scare people to not apply to a call center company. Even more, this instils fear to interested individuals. You might have already heard of these myths if you happen to work in the industry. Furthermore, […]

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11 Reasons Why Should I Work in a Contact Center

Rhea Mocorro — Thu, 29 Sep 2016 01:11:12 +0000

There has been a growing demand for call centers be it in large companies and also small and medium ones. With this in mind, this translates to many opportunities for contact center jobs. Many are often concerned that being in a call center is a career suicide. More so many are reluctant to work as […]

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Outsourcing a Contact Center Vs Homeshoring

Rhea Mocorro — Wed, 28 Sep 2016 04:22:46 +0000

When a company decides to hire a third party agency to carry out certain tasks, like customer service or product support, this is what we call as “outsourcing”. More importantly, I’d like to refer to them as third party call centers if they handle product support, customer service, technical support, and even booking tasks. The […]

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What Makes Me Proud To Work in a Contact Center Industry

Rhea Mocorro — Mon, 26 Sep 2016 03:22:57 +0000

I have been in the contact center industry for almost a decade. I never really planned to be a part of a call center. After all, it was a booming industry back then and I just needed experience in order to land a better position in another company. Little did I know this was the […]

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Advantages of Partnering with a Davao Call Center

Rhea Mocorro — Wed, 07 Sep 2016 14:43:21 +0000

Call centers is a booming industry in this side of the country. As such many businesses are now engaged to partner with call centers in order to efficiently address and attend to their customers and their needs. It is imperative therefore that business nowadays have a contact center partner or two. The Philippines is a […]

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Call Center in the Philippines Handling Outsourced Healthcare Campaigns: How to Choose

Rhea Mocorro — Sun, 04 Sep 2016 14:19:19 +0000

There are already a lot of call center in the Philippines. Many of them are geared towards outsourced healthcare and related campaigns. If you are a business looking for a good call center to partner with, this might be a dilemma. After all, there are indeed many fishes in the sea. How then can you […]

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Call Center Reports to Ask When Outsourcing a Campaign

Rhea Mocorro — Sun, 04 Sep 2016 14:12:41 +0000

In every partnership most particularly businesses, being able to measure, review and report the results is tantamount to the ongoing success of one’s direct marketing strategy. Even more, call center reports are very essential because this will show how well the business is doing and how the business partner can be able to improve and […]

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Difference between DID Number and Toll Free Number For Your Business

Rhea Mocorro — Wed, 31 Aug 2016 15:31:46 +0000

Small and even medium sized businesses are often faced with a dilemma. What phone number to use for the business, DID or toll free number. To date, there are already a variety of numbers on the market. And obtaining the right phone number is very essential to any business. More often than not, this is […]

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How Call Center in the Philippines Can Help Grow your Small and Medium-Sized Businesses

Rhea Mocorro — Mon, 29 Aug 2016 14:48:54 +0000

Call center in the Philippines is a booming industry in the country. This is a prime location after all because of fluent English speaking Filipinos and less expensive operational and labor costs. Plus, there is a constant stream of college graduates eager to enter the workforce. Hence labor wise, it will never fell short. Call […]

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How Can Your Business Benefit From Outsourcing to a Call Center in Tagum City Davao

Rhea Mocorro — Sat, 27 Aug 2016 15:08:17 +0000

Tagum City is the capital city of the province of Davao del Norte Philippines. This city is part of the Metropolitan Davao area. It has a total population of 242,801 (data from 2010). Apart from the increasing number of population, Tagum also ranked among the 20 most viable cities to do business in the Philippines. […]

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