Call Center Metrics – Siblings International Business Solutions (SIBS) https://www.thesiblingssolutions.com Practice . Purpose . Philosophy Fri, 01 Nov 2019 16:39:07 +0000 en-US hourly 1 How Do You Measure Your Agent’s Progress: Step by Step Guide https://www.thesiblingssolutions.com/measure-agents-progress-step-step-guide/?utm_source=rss&utm_medium=rss&utm_campaign=measure-agents-progress-step-step-guide https://www.thesiblingssolutions.com/measure-agents-progress-step-step-guide/#respond Sat, 03 Dec 2016 05:33:56 +0000 http://thesiblingssolutions.com/callcenterphblog/?p=165 How Do You Measure Your Agent’s Progress? Your agents are the face of your company. How Do You Measure Your Agent’s Progress?They are your business’ frontliners. They are the ones that your customer will be talking with. It is imperative therefore that they are its best whenever possible if not all the time. In any […]

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]]> https://www.thesiblingssolutions.com/measure-agents-progress-step-step-guide/feed/ 0 The Importance of First Call Resolution https://www.thesiblingssolutions.com/first-call-resolution/?utm_source=rss&utm_medium=rss&utm_campaign=first-call-resolution https://www.thesiblingssolutions.com/first-call-resolution/#respond Mon, 14 Nov 2016 00:13:49 +0000 http://thesiblingssolutions.com/callcenterphblog/?p=156 First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution wherein their primary mode of communication would be the phone. With the aid of FCR, organizations can be able to track their efficiency with how well their agents were able to […]

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]]> https://www.thesiblingssolutions.com/first-call-resolution/feed/ 0 Call Center Reports to Ask When Outsourcing a Campaign https://www.thesiblingssolutions.com/call-center-reports/?utm_source=rss&utm_medium=rss&utm_campaign=call-center-reports https://www.thesiblingssolutions.com/call-center-reports/#respond Sun, 04 Sep 2016 14:12:41 +0000 http://thesiblingssolutions.com/callcenterphblog/?p=60 In every partnership most particularly businesses, being able to measure, review and report the results is tantamount to the ongoing success of one’s direct marketing strategy. Even more, call center reports are very essential because this will show how well the business is doing and how the business partner can be able to improve and […]

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]]> https://www.thesiblingssolutions.com/call-center-reports/feed/ 0 5 Exemplary Customer Service Skills Your Agents Should Possess https://www.thesiblingssolutions.com/customer-service-skills/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-skills https://www.thesiblingssolutions.com/customer-service-skills/#respond Fri, 26 Aug 2016 23:55:51 +0000 http://thesiblingssolutions.com/callcenterphblog/?p=32 Providing the best possible service to your customers would require hiring the best customer service agents as front liners of the business. Who you hire will surely make a difference. Yet, we cannot deny how difficult it is to hire the ones who not only fits the job description but will also emerge the best […]

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