Call Center Philosophy – Siblings International Business Solutions (SIBS)

Proactiveness Vs Preemptiveness

Lara Nadela-Bermejo — Tue, 31 Jan 2017 01:03:37 +0000

Proactiveness vs preemptiveness? Which one do you think works best in the workplace? As an employee, what attribute would best describe you? Proactiveness vs preemptiveness is something that can be difficult to decipher. Most especially that there’s just a thin line between the two. However do not fret as we are going to examine the […]

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The Benefits of Short Commutes

Lara Nadela-Bermejo — Sun, 08 Jan 2017 23:13:06 +0000

Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what mode of transportation to use. And oftentimes if not all the times, we prefer the ones that can take us to our destination in the shortest possible time. No wonder jeepneys […]

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SiBS: an Omni-Channel Contact Center

Lara Nadela-Bermejo — Thu, 17 Nov 2016 03:16:05 +0000

Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the epitome of what contact centers should be. And SiBS surely is not way behind with this move. Perhaps you might wonder what omni-channel contact centers are. How is this different from […]

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Filipino Owned Contact Center: More Than Values

Lara Nadela-Bermejo — Fri, 21 Oct 2016 03:48:46 +0000

There are many reasons why businesses would embrace Filipino owned contact center in the country. More than being a hub of graduates that are good in speaking English, we are a culture that delivers more. We have values that are only present and innate in us Filipinos. Which is why, foreign investors and local ones […]

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Rural Sourcing – The New Thing

Lara Nadela-Bermejo — Thu, 20 Oct 2016 01:32:39 +0000

Rural sourcing is the newest thing that hits business process outsourcing in the country. More and more companies are slowly shifting their customer service operations to such areas. There is no denying why call centers are commonly situated in cities and in the metropolis. For one, there is convenience. After all, great infrastructures are put […]

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Filipino Owned Contact Center and BPO

Lara Nadela-Bermejo — Thu, 06 Oct 2016 04:51:26 +0000

Business process outsourcing has been considered a lucrative industry in the Philippines. It is no wonder that sooner, BPO revenues would soon to overtake OFW remittances. Even more, it has continued to help fuel the economy for the longest time. What was once a call based business has expanded to varied services. Now, we are […]

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