Call Center Technology – Siblings International Business Solutions (SIBS)

3rd National Capability Development Summit Today

Lara Nadela-Bermejo — Wed, 09 Nov 2016 02:56:01 +0000

The 3rd National Capability Development Summit is set to open today November 9, 2016 in Tacloban City. Aimee Nadela, President of the Davao del Norte ICT Council, Province of Davao del Norte and Managing Director of SiBs will join the said event. This is made possible by the Department of Information and Communications Technology (DICT). […]

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Outsourcing a Contact Center Vs Homeshoring

Rhea Mocorro — Wed, 28 Sep 2016 04:22:46 +0000

When a company decides to hire a third party agency to carry out certain tasks, like customer service or product support, this is what we call as “outsourcing”. More importantly, I’d like to refer to them as third party call centers if they handle product support, customer service, technical support, and even booking tasks. The […]

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Outsourcing Contact Center to a Rural BPO

Lara Nadela-Bermejo — Tue, 20 Sep 2016 08:33:40 +0000

Outsourcing contact center has been the trend for the longest time. In an effort to improve customer service and even entice customers to new products and services, businesses are eager to include this in their budgets. In order to be able to spend less on such a task, they often outsource it with other companies […]

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Advantages of Partnering with a Davao Call Center

Rhea Mocorro — Wed, 07 Sep 2016 14:43:21 +0000

Call centers is a booming industry in this side of the country. As such many businesses are now engaged to partner with call centers in order to efficiently address and attend to their customers and their needs. It is imperative therefore that business nowadays have a contact center partner or two. The Philippines is a […]

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Difference between DID Number and Toll Free Number For Your Business

Rhea Mocorro — Wed, 31 Aug 2016 15:31:46 +0000

Small and even medium sized businesses are often faced with a dilemma. What phone number to use for the business, DID or toll free number. To date, there are already a variety of numbers on the market. And obtaining the right phone number is very essential to any business. More often than not, this is […]

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Top 5 Commonly Used Open Source Dialers for Call Centers in the Philippines

Rhea Mocorro — Sat, 27 Aug 2016 13:56:02 +0000

Part of running a call center company requires you to run complex call center software, or what the industry would refer to as dialers. These dialers often cost up to thousands of dollars, so these can be a little off-putting for companies who’re on a tight budget. What happens when you can’t compromise quality and […]

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Call Monitor to Evaluate Effectiveness of your Call Center Agents in the Philippines

Rhea Mocorro — Sat, 27 Aug 2016 01:46:25 +0000

One problem with outsourcing your customer service is one’s inability to monitor the business. For one, you are physically not there to check on your call center agents and two the time difference might be drastic. However, in spite of the hurdles, evaluating your call centers in the Philippines is very essential. This is simply […]

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