Filipino owned contact center – Siblings International Business Solutions (SIBS)

Filipino Owned Contact Center: More Than Values

Lara Nadela-Bermejo — Fri, 21 Oct 2016 03:48:46 +0000

There are many reasons why businesses would embrace Filipino owned contact center in the country. More than being a hub of graduates that are good in speaking English, we are a culture that delivers more. We have values that are only present and innate in us Filipinos. Which is why, foreign investors and local ones […]

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Rural Sourcing – The New Thing

Lara Nadela-Bermejo — Thu, 20 Oct 2016 01:32:39 +0000

Rural sourcing is the newest thing that hits business process outsourcing in the country. More and more companies are slowly shifting their customer service operations to such areas. There is no denying why call centers are commonly situated in cities and in the metropolis. For one, there is convenience. After all, great infrastructures are put […]

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Agent Quality of Life

Lara Nadela-Bermejo — Wed, 19 Oct 2016 01:27:40 +0000

An agent quality of life has been ridiculed by other professions. This is because of the notion that this is just ideal for fresh graduates and those without prior work experience. Even more, this is easily stereotyped as a menial job. If ever you worked in a call center, one would oftentimes be shy expressing […]

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Filipino Owned Contact Center and BPO

Lara Nadela-Bermejo — Thu, 06 Oct 2016 04:51:26 +0000

Business process outsourcing has been considered a lucrative industry in the Philippines. It is no wonder that sooner, BPO revenues would soon to overtake OFW remittances. Even more, it has continued to help fuel the economy for the longest time. What was once a call based business has expanded to varied services. Now, we are […]

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What Makes Me Proud To Work in a Contact Center Industry

Rhea Mocorro — Mon, 26 Sep 2016 03:22:57 +0000

I have been in the contact center industry for almost a decade. I never really planned to be a part of a call center. After all, it was a booming industry back then and I just needed experience in order to land a better position in another company. Little did I know this was the […]

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