first call resolution – Siblings International Business Solutions (SIBS) https://www.thesiblingssolutions.com Practice . Purpose . Philosophy Wed, 04 Sep 2019 19:10:13 +0000 en-US hourly 1 The Importance of First Call Resolution https://www.thesiblingssolutions.com/first-call-resolution/?utm_source=rss&utm_medium=rss&utm_campaign=first-call-resolution https://www.thesiblingssolutions.com/first-call-resolution/#respond Mon, 14 Nov 2016 00:13:49 +0000 http://thesiblingssolutions.com/callcenterphblog/?p=156 First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution wherein their primary mode of communication would be the phone. With the aid of FCR, organizations can be able to track their efficiency with how well their agents were able to […]

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