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Proactiveness Vs Preemptiveness
Proactiveness vs preemptiveness? Which one do you think works best in the workplace? As an employee, what attribute would best describe you?
Proactiveness vs preemptiveness...
The Benefits of Short Commutes
Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what...
How Do You Measure Your Agent’s Progress: Step by Step Guide
How Do You Measure Your Agent’s Progress?
Your agents are the face of your company. How Do You Measure Your Agent’s Progress?They are your business’...
SiBS: an Omni-Channel Contact Center
Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the...
The Importance of First Call Resolution
First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution...
3rd National Capability Development Summit Today
The 3rd National Capability Development Summit is set to open today November 9, 2016 in Tacloban City. Aimee Nadela, President of the Davao del...
Filipino Owned Contact Center: More Than Values
There are many reasons why businesses would embrace Filipino owned contact center in the country. More than being a hub of graduates that are...
Rural Sourcing – The New Thing
Rural sourcing is the newest thing that hits business process outsourcing in the country. More and more companies are slowly shifting their customer service...
Agent Quality of Life
An agent quality of life has been ridiculed by other professions. This is because of the notion that this is just ideal for fresh...
Filipino Owned Contact Center and BPO
Business process outsourcing has been considered a lucrative industry in the Philippines. It is no wonder that sooner, BPO revenues would soon to overtake...
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Proactiveness Vs Preemptiveness
Proactiveness vs preemptiveness? Which one do you think works best in the workplace? As an employee, what attribute would best describe you?
Proactiveness vs preemptiveness...
The Benefits of Short Commutes
Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what...
How Do You Measure Your Agent’s Progress: Step by Step Guide
How Do You Measure Your Agent’s Progress?
Your agents are the face of your company. How Do You Measure Your Agent’s Progress?They are your business’...
SiBS: an Omni-Channel Contact Center
Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the...
The Importance of First Call Resolution
First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution...
