Customer Service Support
Having a great idea and top-of-market products and services is only part of what it takes to succeed in today’s business world. A huge part of a winning equation is having far above average outsourced customer service that flawlessly manages customer requests and appointments.
Whether you are in the e-commerce, real estate, healthcare, government services, or another industry, high-volume customer service traffic can feel a bit overwhelming. That’s where SiBS steps in with back office support and outsourced customer service to take a load off your shoulders!
Better Managing Outsourced Customer Service
What many small to medium-sized enterprises (SMEs) need is a VA (virtual assistant) for back office support What We Do. When you have thousands of phone calls, email messages, and live chat sessions every single month, it becomes difficult and expensive to handle all that traffic in-house.
SiBS offers outsourced customer service and helpdesk solutions across multiple channels that can be customized to fit your business’ exact needs. This includes our call center services, email management, and live chat service.
Outsourcing inbound customer calls and other customer interactions makes a lot of sense. It saves you money, ensures high-quality customer care, and frees up more time for you to focus on growing your business.
Ensuring Back Office Support Experiences
At SiBS, we not only handle high volumes of customer service and related interactions across multiple media, but we do it in a way that enhances the customer experience and reflects well on your brand.
We work hard to provide a customized, personalized experience for each customer. And we put a high value on the “human element” in customer calls, live chat sessions, and email exchanges – regardless of the volume.
Our staff assigned to your outsource customer service and helpdesk tasks are highly trained, have years of experience in interacting with customers in a positive way, and can converse fluently in both English, Filipino and other foreign languages as needed
Tracking, Reporting, & Improving Helpdesk Support
SiBS customer service and helpdesk support services do not stop at just handle high volumes (close to 10,000 or more customer interactions a month) in a high-quality manner. We also go on to help you analyze and improve customer relations over the long term.
We can track customer requests, comments, and overall experiences and issue regular reports on our findings. By gathering this kind of valuable feedback, you put your company in a position for continual improvement and growth.
If your business is currently struggling to handle its inbound customer service calls, emails, and/or live chats, do not hesitate to reach out to SiBS for assistance! Fixing customer service problems quickly will prevent customer loss and raise customer satisfaction rates.