#IAnswerTheWorld and Be Proud
#Ianswertheworld is perhaps the right hashtag for every call center agent around the country. Even more, this is something that each of them can...
8 Contact Center Agents Myth When Working in a Contact Center
Contact center myths have been circulating not only in the workplace but also in the Internet. These myths even scare people to not apply...
11 Reasons Why Should I Work in a Contact Center
There has been a growing demand for call centers be it in large companies and also small and medium ones. With this in mind,...
Outsourcing a Contact Center Vs Homeshoring
When a company decides to hire a third party agency to carry out certain tasks, like customer service or product support, this is what...
What Makes Me Proud To Work in a Contact Center Industry
I have been in the contact center industry for almost a decade. I never really planned to be a part of a call center....
Outsourcing Contact Center to a Rural BPO
Outsourcing contact center has been the trend for the longest time. In an effort to improve customer service and even entice customers to new...
Why Choose a Contact Center Service Career and Stick to It
Has it ever crossed your mind to embrace a contact center service career? Perhaps, you have considered working in such industry?
Call centers have been...
Advantages of Partnering with a Davao Call Center
Call centers is a booming industry in this side of the country. As such many businesses are now engaged to partner with call centers...
Call Center in the Philippines Handling Outsourced Healthcare Campaigns: How to...
There are already a lot of call center in the Philippines. Many of them are geared towards outsourced healthcare and related campaigns. If you...
Call Center Reports to Ask When Outsourcing a Campaign
In every partnership most particularly businesses, being able to measure, review and report the results is tantamount to the ongoing success of one’s direct...
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Proactiveness Vs Preemptiveness
Proactiveness vs preemptiveness? Which one do you think works best in the workplace? As an employee, what attribute would best describe you?
Proactiveness vs preemptiveness...
The Benefits of Short Commutes
Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what...
How Do You Measure Your Agent’s Progress: Step by Step Guide
How Do You Measure Your Agent’s Progress?
Your agents are the face of your company. How Do You Measure Your Agent’s Progress?They are your business’...
SiBS: an Omni-Channel Contact Center
Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the...
The Importance of First Call Resolution
First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution...
