The driving force to everything we do at SiBS is summed up in our company slogan – Practice. Purpose. Philosophy. (The three Ps.)
- Practice. This P emphasizes that SiBS possesses extensive industry experience, a strong work ethic, and a wide range of client-focused services.
- Purpose. The middle P stresses that our company exists not only to turn a profit but also for the sake of improving people’s lives and of bettering the world we live in.
- Philosophy. The final P, philosophy, is focused on who we are, our values and priorities, and our company culture. Our principles affect how we do business every day, leading not only to efficiency but also to a family-like atmosphere, a positive work environment, and a fully engaged staff.
Our Approach To Doing Business In Action
Our business processes begin with our vision, expressed in the 3Ps mentioned above. But what does that look like “fleshed out?” Here are some examples of our approach to doing business put into action.
- A Focus On SMEs
Most of our clients are small to medium-sized enterprises (SMEs), and we are an industry leader in providing SMEs with high-quality call center, outsourcing, and white label services.
To better serve SMEs, we keep our rates affordable and our services top-of-industry. We allow a month to month, post-paid set up without any contracts to lock you in. Flexibility is key to SMEs, and our purpose is to make it simple for our clients to customize and update their service plans.
- A Commitment To An Engaged Workforce
To ensure we maintain an engaged, productive team of employees at all times, we take deliberate action aimed at encouraging accountability. We provide both internal and external committees, train and empower leaders, and advertise an attractive motivational incentive plan.
We don’t stop short at merely selecting good employment candidates, but we take pains to train them and re-train them so our employees are never behind the times. We emphasize a family-like support system and a client-centric principle that leads naturally to skills enhancement and good customer service.
- An Obsession With Measuring Success
Unless we continually gauge success, we won’t be in a good position to know how to improve. That is the kind of philosophy of business that has made SiBS one of the leading BPO companies in the Philippines and THE leading BPO company of Davao.
We conduct quarterly business reviews on our KPIs (key performance indicators) and regularly analyze our company’s SWOT matrix for internal strengths and weaknesses and external opportunities/threats. We also adhere to a strict schedule, aim for first-call resolution, and conduct various other tests and processes to ensure we are reaching our full potential.
- A Program For Increasing Local Employment
Aside from just hiring talented, promising workers, SiBS also makes efforts at bettering our community in Davao and throughout the Philippines by hiring at-risk youth.
SiBS reaches out to young people who are unemployed and not currently in school or a job training program. We look for high school graduates who are struggling to land a good job to get started in life financially and give them a hand up to jump-start a new career.
