Tag: call metrics
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Proactiveness Vs Preemptiveness
Proactiveness vs preemptiveness? Which one do you think works best in the workplace? As an employee, what attribute would best describe you?
Proactiveness vs preemptiveness...
The Benefits of Short Commutes
Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what...
How Do You Measure Your Agent’s Progress: Step by Step Guide
How Do You Measure Your Agent’s Progress?
Your agents are the face of your company. How Do You Measure Your Agent’s Progress?They are your business’...
SiBS: an Omni-Channel Contact Center
Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the...
The Importance of First Call Resolution
First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution...
