At SiBS, we have a wide range of customer-focused services that are designed to lift a load off your shoulders and free you up to focus on other aspects of running your business.
Each and every service we offer is a response to real needs of real clients and is constantly kept on the cutting edge of the BPO industry.
While you can find more in-depth material on each service elsewhere on this website or by speaking with an SiBS representative, here is a broad overview of our most popular offerings.
1. VA Services for The E-Commerce And Real Estate Industry
VA (virtual assistant) services and backoffice support are a common need of owners of e-commerce stores and online shops, of real estate brokers and agents, and of many other business types in today’s economy.
What exactly is VA? In short, it is an online assistant ready to perform various personal or administration tasks for you right when you need them done but can’t or don’t wish to tackle them directly yourself.
VA services let you book flights and hotel reservations, compile important data sheets, answer emails, manage inbound calls, manage social media presence, and more. It also reduces your company overhead by eliminating the need for many entrepreneurs to maintain and operate their own fully equipped physical office space.
2. Quickbooks Bookkeeping Services for SMEs
Many small-to-medium-sized enterprises (SMEs) find it difficult to personally manage their Quickbooks account down to every detail or to hire an expensive in-house accounting staff.
The answer is personalized Quickbooks bookkeeping services from fully trained and fully focused professionals like those at SiBS.
We can handle everything to do with Quickbooks, including installation, chart setup, bank and credit card reconciliation, accounts payable and receivable, sales tax filings and payments, payroll admin, and bookkeeping reports. We fully customize your Quickbooks to your exact needs while you focus on growing your business!
3. Answering Service / After-Hours Service For SMEs
Another key service that is especially popular with SMEs is our answering and after-hours service.
Finding time to manage numerous messages left on your business answering machine or having someone to answer calls even after your normal business hours is tough. But SiBS can take care of that for you and make it simple.
4. Lead Generation Services For SMEs
SME businesses also find it extremely helpful to rely on SiBS’ services for lead generation.
To continue to grow your business by attracting new customers, you have to have an online and offline lead-generation strategy that really works. We work hard and smart to maximize both your traffic volume and your conversion rates.
5. Appointment-setting Services for Healthcare Companies, Professionals, Business Coaches, and CEOs
Healthcare providers, professional services, CEOs, and business coaches are among those most in need of assistance with setting and managing their patient/client appointments.
Scheduling, updating, and communicating with patients and customers concerning their scheduled appointments and providing a positive customer experience at the same time is what we do at SiBS.
6. Customer Service and HelpDesk Service For Various High-volume Industries
For businesses the have over 5,000 calls, emails, and/or live chat sessions per month, the SiBS helpdesk and customer service offering is a popular choice.
We track and regularly report on your customers’ requests, comments, and interactions. We also make it easier for your business to use a variety of customer contact methods and to offer a personalized, “human” customer experience regardless of volume.
7. White Label Services
For businesses that want to offer their customers more in order to create additional income streams and not lose clients to competitors, white-label services are an attractive solution.
Our white labeling services at SiBS allow SMEs to compete effectively with larger companies at affordable costs and without eating up too much of your valuable time.
8. English-as-Secondary-Language (ESL) Tutoring Services
Another highly valuable service we provide at SiBS is teaching English as a foreign language (EFL) & prepping people for the test of English as a foreign language (TOEFL), which enables them to take courses in universities/graduate schools in English-speaking countries.
We can assist students of all ages achieve a wide range of specific ESL goals. This includes online tutoring, whether one-on-one or a class session – with carefully screened, top-tier ESL & TOEFL instructors.
